This Refund Policy ("Policy") governs the terms and conditions for refunds of crochet handbags, individually crafted and sold in a limited quantity worldwide, by "WowBag" ("Seller"). Please read this Policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to comply with the following terms and conditions:
- Refund Eligibility Period: The buyer may submit a request for a refund within 14 days from the date of delivery. After this period, refund requests will not be accepted.
- Refund Request Process: To initiate a refund request, the buyer must notify the Seller in writing, clearly stating the intention to return the purchased crochet handbag. The request can be made by email to email@example.com . The email must include the buyer's name, order number, and a detailed description of the reason for the refund request.
- Condition of the Item: To be eligible for a refund, the crochet item must be unused, undamaged, and in its original condition with all tags and labels intact. The item should be returned in its original packaging to ensure proper protection during transit. Refunds will not be issued for items that show signs of use, damage, or do not have the original tags and labels attached.
- Refund Request Form: Upon receipt of the refund request, the Seller will provide the buyer with a refund request form. The form must be completed accurately, providing all necessary details related to the purchase, including the buyer's contact information, order details, and the reason for the refund. The completed form should be returned to the Seller along with the item.
- Return Shipping Responsibility: The buyer is responsible for arranging and covering the cost of return shipping. The item should be securely packaged to prevent damage during transit. The buyer is advised to use a reputable shipping service with tracking capabilities to ensure the safe return of the item. The return address will be provided by the Seller upon approval of the refund request.
- Refund Processing Time: Upon receipt and inspection of the returned item, the Seller will process the refund within 14 days. The refund will be issued using the original payment method used for the purchase. Please note that the processing time may vary depending on the buyer's payment provider and method.
- Non-Refundable Items: Please be aware that customized or personalized crochet products are non-refundable. These items are specially made according to the buyer's specific requirements and cannot be returned or refunded.
- Limited Liability: The Seller's liability is limited to the purchase price of the crochet handbag. The Seller shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of the product.
- Governing Law and Jurisdiction: Any disputes arising out of or in connection with this Refund Policy shall be governed by and construed in accordance with the laws of Georgia. Any legal actions or proceedings related to this Policy shall be subject to the exclusive jurisdiction of the courts in Georgia.
Please read this Refund Policy carefully before making a purchase. By proceeding with the purchase of our crochet handbags, you acknowledge that you have read, understood, and agreed to be bound by the terms and conditions outlined in this policy.
If you have any questions or require further clarification, please contact our customer support team firstname.lastname@example.org